Do you offer a free consultation?
Yes. We offer a free, no obligation consultation to understand your situation and what you need help with. We will ask a few practical questions, explain the options available, and talk you through the next steps. If you decide to go ahead, we will confirm what is included, agree a fixed fee, and give you a clear list of what we need from you.
Can you work with me remotely, or do I need to visit?
Either works. Some clients prefer face to face, others prefer everything done remotely. We can work by phone, email, and cloud accounting systems, and we can also meet in person where it is helpful. The goal is to fit around you and make the process feel easy, not time consuming.
I am behind on my accounts or returns. Can you help?
Yes. If you are behind, we will prioritise what needs doing first, confirm the deadlines, and help you get back on track in a structured way. We will also explain any penalties or risks in plain English and talk through the best route to becoming compliant again. The key is to get clarity quickly, then work through it step by step.
Do you offer fixed fees?
Yes. We aim to agree fixed fees upfront, with clear communication on what is included. That means you can budget properly and avoid unexpected costs. If your needs change during the year, we will talk it through and agree any adjustments before work is carried out, so there are no surprises.
Will I have a dedicated point of contact?
Yes. Personal service is a core part of how we work, so you will have a consistent point of contact, not a rotating support queue.
Are you licensed and regulated?
Yes. Moorhen Accountancy is licensed by the Association of Accounting Technicians.
Can you set up cloud software and train me or my team?
Yes. We can support software setup, data migration, and practical training so you feel confident with day to day tasks such as invoicing, reconciling bank transactions, tracking expenses, and producing reports. We can also provide ongoing support and health checks as your needs evolve.
Do you support Spanish taxation for residents and non residents?
Yes. We provide Spanish taxation support for both Spanish residents and non Spanish residents, tailored to residency status and international circumstances. We focus on clarity, compliance, and practical guidance so you understand what is required and when.
When should I get in touch, even if my deadlines are months away?
As early as possible. Early conversations often create more options, whether that is planning for tax payments, choosing the right structure, improving bookkeeping, or avoiding last minute rush. It also means we can make sure your records are in good shape well before deadlines arrive.